At alfrank Store, we are committed to protecting the privacy of your personal information and appreciate your trust in us. This privacy policy explains how we collect, use, and protect the information you provide to us.
The personal data we collect and the reasons for collecting it:
When you register for our services, you agree to collect personal data such as your name, email address, phone number, address, shipping address, billing address/payment card, and payment or bank account details. This information is necessary to process and complete your orders to purchase our products.
Sharing your information:
We will not sell or provide your details to third-party marketing companies. The information will only be used to process your order, using our payment partner systems. We may request additional information for authentication or identity verification, such as your phone number, which may be given to the shipping company to facilitate the delivery process.
Use of information:
We use the information provided to manage your account, verify financial transactions, and identify visitors to the site. We may also use it for internal marketing purposes and demographic studies to improve your experience in our store.
Security:
We keep your order details but cannot access them directly for security reasons. You can view the information and details of your purchases by logging into your account. We advise you to deal with complete confidentiality when accessing your personal data and not to make it available to unauthorized third parties.
Dear customer, thank you for visiting Alfrank store. We are committed to providing an enjoyable and safe shopping experience. Please read the following terms and conditions carefully before using the site.
Agreement to the terms and conditions:
By using Alfrank website, you agree to the terms and conditions set forth below. If you have any objection to any of these terms
Please contact us before completing the purchase process.
Changes to the terms and conditions:
Alfrank reserves the right to modify these terms and conditions at any time. The changes become effective immediately upon posting on the site without prior notice. Your continued use of the site is considered your acceptance of these changes.
Trademarks and Copyrights:
All intellectual property rights related to Alfrank website are reserved. The information and designs on the site are owned by Alfrank store and are protected by Egyptian copyright laws and international agreements.
Third-Party:
At Alfrank, we rely on third parties for payment and shipping operations.
In the event of any failure by these parties, we will follow up on the matter and work to address it, but it should be noted that our responsibility does not include failures beyond our control.
Shipping:
Alfrank Store will ship your order to the address you specify. We are committed to providing a reliable and fast shipping service to all our customers.
Please note that the shipping time and cost may vary depending on the intended area.
Below is a detailed presentation of the basic terms of return and exchange for products and electrical appliances purchased from alfrank:
Our goal is to ensure your satisfaction and provide an exceptional shopping experience
Cancellation of the order:
1- Customers can cancel the purchase before the shipping stage, in which case the customer is entitled to a full refund of the amount paid, the refund process will be completed for the customer within a period ranging from one day to seven business days and may extend to twenty days in some cases through direct communication with our customer service.
2- Alfrank store has the right to cancel the order and refund the full amount paid by the customer in the event that the product is not available or in the event of a technical problem.
Replacement and return:
1- In the event of a malfunction or error caused by Alfrank, the company itself bears the shipping costs and replaces the product free of charge
2- If manufacturing errors or malfunctions are found, Alfrank also bears the shipping and replacement costs, provided that we are informed of the problem
Within seven days of receiving the shipment, unless the product has a specific warranty.
3 - The return process is allowed within ten days from the date of purchase or seven days from the date of receipt, while replacement is possible
Within a month from the date of purchase after this period, the amount will be added to the customer's balance to be used in other purchases from the site.
4 - The customer bears the shipping costs and these costs will not be refunded by Alfrank
5 - Returns are accepted only if the product is in its original condition as purchased and wrapped in the original packaging
6 - Alfrank does not accept the return or exchange of coffee products and coffee beans unless they do not match the order
7 - The order amount will be refunded to the customer, minus the shipping cost, within 1 to 21 business days of receiving the order from the customer, depending on the payment method
8 - If a shipping policy is issued to replace or return the product, the customer must deliver the product to the shipping company's office within three business days
At Alfrank, we strive to provide the best possible service to our customers while adhering to transparency and clarity in all our policies.
NOTE: *Avoid any delivery delay by providing your full address along with your contact details. *If you need to change your delivery address after you have successfully placed your order, please contact our online customer service department. *In case of missing or uncompleted shipping address, the online customer service department will contact you to confirm on the address, if there was no response, the order will be cancelled within 24 hours. Shipping Duration
