Terms and Conditions
1. Introduction
Welcome to Alfrank designs.
These Terms and Conditions govern your use of our website and the purchase of products from us through our online store.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
These Terms comply with applicable laws in England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Company Information
Alfrank Designs
Registered Address: Unit 730, block 6, phase 4, Northwest business park, Kilshane road, Blanchardstown, Co Dublin, D15HP11, Republic of Ireland
Email: info@alfrank.ie
Phone: 00353 18091402
Company Registration Number: 106222
VAT Number: GB 845 8317 03
3. Products
We make every effort to display product descriptions, dimensions, colours, materials, and images accurately. However:
Colours may vary depending on your screen settings.
Natural materials such as wood, marble, leather, or fabric may contain variations in grain, texture, or tone.
Measurements are approximate and may vary slightly.
All products are subject to availability.
4. Pricing and Payment
All prices are displayed in GBP (£) and include VAT unless otherwise stated.
Delivery charges are calculated separately and displayed at checkout.
We reserve the right to change prices at any time before an order is placed.
Payment must be received in full before dispatch unless otherwise agreed.
We accept payment through approved payment providers listed on our website.
5. Orders
Once you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order.
We reserve the right to:
Refuse or cancel orders;
Limit quantities purchased;
Cancel orders where pricing or product information is incorrect.
If we cancel your order after payment has been taken, a full refund will be issued.
6. Delivery
We deliver within the United Kingdom unless otherwise stated.
Estimated delivery times are provided for guidance only and are not guaranteed.
You are responsible for ensuring:
Delivery access is suitable for large furniture items;
Measurements of doors, hallways, staircases, and lifts are checked before ordering;
Someone is available to receive the delivery where required.
Additional charges may apply for failed deliveries, re-delivery attempts, or special access requirements.
Risk in the products passes to you upon delivery.
7. Inspection on Delivery
Please inspect all items upon delivery and notify us within 48 hours of:
Damage;
Missing parts;
Incorrect items.
Photographic evidence may be required to process claims.
Failure to report issues within a reasonable timeframe may affect your rights.
8. Returns and Cancellation Rights
Consumer Cancellation Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for most items purchased online.
You then have a further 14 days to return the goods to us.
To qualify for a refund:
Items must be unused and in resaleable condition;
Original packaging should be retained where possible;
You must provide proof of purchase.
Refunds will be processed within 14 days of receiving returned goods or proof of return.
Non-Returnable Items
The following items may not be eligible for cancellation or return unless faulty:
Made-to-order or bespoke furniture;
Personalised products;
Mattresses or bedding where hygiene seals have been removed.
Return Costs
Unless the item is faulty or incorrectly supplied, return delivery costs are the customer’s responsibility.
9. Faulty or Damaged Goods
If goods are faulty, damaged, or not as described, your rights under the Consumer Rights Act 2015 apply.
Depending on the circumstances, you may be entitled to:
Repair;
Replacement;
Price reduction;
Refund.
Nothing in these Terms limits your statutory rights.
10. Assembly and Product Use
Some furniture requires self-assembly.
You are responsible for:
Following all assembly instructions carefully;
Using products only for their intended purpose;
Ensuring wall-mounted furniture is installed safely using appropriate fixings.
We are not liable for damage caused by incorrect assembly, misuse, or improper installation.
11. Warranty
Where applicable, warranty details are provided on the relevant product page.
Warranties do not cover:
Normal wear and tear;
Accidental damage;
Improper care or misuse;
Commercial use unless expressly stated.
12. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
Indirect or consequential losses;
Loss of profit or business;
Delays outside our reasonable control.
Our total liability relating to any order shall not exceed the amount paid for the relevant products.
Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability that cannot legally be excluded.
13. Intellectual Property
All content on this website, including text, images, logos, graphics, and product descriptions, is owned by or licensed to us and protected by intellectual property laws.
You may not reproduce, distribute, or use website content without our written permission.
14. Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
15. Force Majeure
We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:
Natural disasters;
Strikes;
Transport disruptions;
Supply chain interruptions;
Government restrictions.
16. Governing Law
These Terms and Conditions are governed by the laws of England Scotland and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England Scotland and Wales.
17. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Alfrank Designs
Email: info@alfrank.ie
Phone: 00353 18091402
Address: Unit 730, block 6, phase 4, Northwest business park, Kilshane road, Blanchardstown, Co Dublin, D15HP11, Republic of Ireland
Below is a detailed presentation of the basic terms of return and exchange for products and electrical appliances purchased from alfrank:
Our goal is to ensure your satisfaction and provide an exceptional shopping experience
Cancellation of the order:
1- Customers can cancel the purchase before the shipping stage, in which case the customer is entitled to a full refund of the amount paid, the refund process will be completed for the customer within a period ranging from one day to seven business days and may extend to twenty days in some cases through direct communication with our customer service.
2- Alfrank store has the right to cancel the order and refund the full amount paid by the customer in the event that the product is not available or in the event of a technical problem.
Replacement and return:
1- In the event of a malfunction or error caused by Alfrank, the company itself bears the shipping costs and replaces the product free of charge
2- If manufacturing errors or malfunctions are found, Alfrank also bears the shipping and replacement costs, provided that we are informed of the problem
Within seven days of receiving the shipment, unless the product has a specific warranty.
3 - The return process is allowed within ten days from the date of purchase or seven days from the date of receipt, while replacement is possible
Within a month from the date of purchase after this period, the amount will be added to the customer's balance to be used in other purchases from the site.
4 - The customer bears the shipping costs and these costs will not be refunded by Alfrank
5 - Returns are accepted only if the product is in its original condition as purchased and wrapped in the original packaging
6 - Alfrank does not accept the return or exchange of coffee products and coffee beans unless they do not match the order
7 - The order amount will be refunded to the customer, minus the shipping cost, within 1 to 21 business days of receiving the order from the customer, depending on the payment method
8 - If a shipping policy is issued to replace or return the product, the customer must deliver the product to the shipping company's office within three business days
At Alfrank, we strive to provide the best possible service to our customers while adhering to transparency and clarity in all our policies.
